Refund policy

We offer a 30-day return policy, meaning you may request a return within 30 days of receiving the product.

A product can only be returned if it is in the same condition as when you received it—unworn, unused, with all tags still attached, and in its original packaging. You must also have the receipt or another document proving your purchase.

To initiate the return process, please email us at this address: milanozone.info@gmail.com. The product must be returned to the following address: [INSERT RETURN ADDRESS]

If we determine that your return request is valid, we will send you a return label along with instructions on how and where to return the product. We do not accept returns of products for which you have not requested a return in advance.

If you have any questions regarding returns, you can contact us at any time at this email address: milanozone.info@gmail.com.

Damage and Other Issues with the Product
Please inspect the package upon receipt and contact us immediately if the product arrived defective or damaged, or if you received the wrong item, so that we can investigate the matter and take the necessary steps.

Exceptions / Non-Returnable Products
Certain types of products cannot be returned. These include perishable items (food, flowers, plants, etc.), custom-made products (such as made-to-order or personalized items), and personal hygiene products (such as beauty products). We also do not accept hazardous materials, flammable liquids, or gases. If you have a question or complaint regarding a specific product, please contact us.

We are unable to accept returns of products purchased on sale or gift cards.

Exchanges
The fastest way to get the product you want is to return the item you received and, once it has been accepted, repurchase the desired product.

The 14-day cooling-off period applicable in the European Union
Regardless of the above, for products shipped to the European Union, you have the right to cancel your order or return the ordered product within 14 days without giving a reason. The above conditions also apply in this case: the product must be in the same condition as when you received it; it must not be worn or used; the tags must not be removed; and the product must be returned in its original packaging. You must also have the invoice or another document proving the purchase.

Refund
We will notify you as soon as we have received and inspected the returned product and let you know whether we have approved your refund request. If so, the refund will be processed within 10 business days using the same payment method you used at the time of purchase. Please note that it may take some time for your bank or card issuer to process the refund and credit it to your account.
If your refund request has not been processed by the 15th day following its approval, please notify us at this email address: milanozone.info@gmail.com.